Frequently asked questions

Orders

How do I place an order?

Choose a perfume and a size (for example 30ml, 50ml or 100ml), add it to your cart and tap “Checkout”. Enter your name, phone number and delivery address, choose a payment method and place the order. It takes less than a minute.

Do I need an account to order?

No. You can check out as a guest with just your phone number. Creating an account lets you track orders, save addresses and keep a wishlist.

How do I know my order is confirmed?

You will see a confirmation page with your order number straight away, and our team calls or messages you to confirm the order — usually within an hour during support hours.

Can I change or cancel my order?

Yes, as long as it hasn’t been shipped. Cancel it from My account → Orders, or call us and we will update it for you.

Fragrance

Are your perfumes original?

Yes. Every perfume is 100% original, sourced from the fragrance house or its official distributor, and ships factory sealed in its carton.

Which size should I choose?

Try a 5ml sample or the Discovery Set first. 30ml suits an occasional scent, 50ml a regular rotation and 100ml is the best value for a signature scent. Attars come in 3ml, 6ml and 12ml — a drop goes a long way.

How long will the perfume last on my skin?

Every product page lists the expected longevity and projection. Eau de parfum typically lasts 6–10 hours, parfum and attar 10+ hours, eau de toilette 4–6 hours and body mists 1–3 hours.

What is the difference between attar and perfume?

Attar is a pure, alcohol-free concentrated oil that stays close to the skin and lasts very long. Perfume is a spray with alcohol that projects more. Our journal has a full guide.

How should I store my perfume?

Keep it in its box in a cool, dark place — not in the bathroom or in direct sunlight — and the scent will stay true for years.

Delivery

How long does delivery take?

Inside Dhaka city: 24–48 hours (same-evening express is available). Dhaka suburbs: 2–3 business days. Everywhere else in Bangladesh: 3–5 business days.

How much does delivery cost?

Delivery is ৳80 inside Dhaka, ৳100 in the suburbs and ৳120 elsewhere — and free on orders over ৳3,000 inside Dhaka. The exact charge is shown at checkout.

How can I track my order?

Use the Track order page with your order number and phone number, or open the order in your account. Once shipped, we also send the courier tracking number.

Payment

Which payment methods do you accept?

Cash on delivery, bKash and Nagad. Card payments and more mobile banking options are available through our secure payment gateway when enabled.

How do I pay with bKash or Nagad?

Choose bKash or Nagad at checkout, send the order total to the number shown using “Send Money”, then enter the transaction ID (TrxID). We verify it and confirm your order.

Is cash on delivery available everywhere?

Yes — cash on delivery is available in all 64 districts for orders up to ৳50,000.

Returns

What is your return policy?

Sealed, unopened products can be returned within 7 days of delivery. Damaged, leaking or wrong items are replaced free of charge. Opened perfumes cannot be returned for hygiene reasons.

How long do refunds take?

Refunds are processed within 3–5 business days after we receive the returned item, back to your bKash, Nagad, card or bank account.

Account & offers

I forgot my password. What should I do?

Tap “Forgot password?” on the login page and enter your email address. We will send you a link to set a new password.

How do I use a coupon code?

Enter the code in the coupon box in your cart or at checkout and tap Apply. The discount appears in the order summary instantly. Only one coupon can be used per order.